Survey Report
2025 Insights on Digital Banking for the Unbanked

Financial inclusion remains a challenge in Southeast Asia, with over half of the population still unbanked. While Indonesia reflects this trend, it also provides key insights into the opportunities and challenges of expanding digital banking services. This report examines the factors preventing financial access, explores consumer attitudes toward digital banking, and outlines effective strategies that financial institutions and fintech companies can apply across the region.

Practical Insights Delivered by This Study

This study provides valuable, data-driven insights to help businesses navigate the challenges and opportunities in digital banking adoption, particularly among the unbanked population. It is designed to support the following industries and strategic initiatives:

• Expanding Financial Services (Banks and Fintech Companies)
  Identify the key barriers preventing digital banking adoption and explore effective strategies to reach the unbanked population, fostering financial inclusion and business growth.
• Developing Customer-Centric Solutions (Product and Marketing Teams)
  Gain a deeper understanding of consumer attitudes toward digital banking, including security concerns and economic barriers, to design tailored financial products and services.
• Driving Market Expansion (Business Strategists and Decision-Makers)
  Leverage insights from Indonesia to uncover regional trends and scalable opportunities for digital banking adoption across Southeast Asia.

You can check the survey results for Singapore here.

In this Survey Infographics you will find: Current Market Landscape Key Barriers to Adoption Consumer Insights Practical Strategies

Unlock New Opportunities in Southeast Asia’s Digital Banking Landscape!